[Resolved] Reliance Communications — 4g wipod plans | |||||
Datacard number - [protected] Dear sir/madam, I want to give back 4g wipod and want refund for it. I was told that by customer care representatives and store members that my netconnect unlimited plan of ₹999 postpaid will continue at 4g speeds after upgradation without any change in plan. But came to know recently that the plan has been changed to 5gb usage only. Therefore, I want to give back 4g wipod and want refund for it. Or Give me the truly unlimited plan I'm having many other complaints to register n requesting a call back from you on my phone number-[protected]. Complaints 1. My sim card number was changed on 7-8-16 without my consent and was assigned to a number that i don't have. 2. I have been calling your customer care daily at-least 5 times/day since 15days but no proper response except for few. All of them tell me reset or connect to computer n reinstall. And i must have done it nearly 100times. 3. Your customer care has disabled me from connecting to the representatives. My call is disconnected after entering my data card number and trying to connect the representative. 4. My 3g dongle was off 10 days last month and its off since 7th of this month. 5. There is no network signal at all in my place athani, karnataka -591304 I want you to waive my bill for this month as i have already paid for the non usage due to network issues. And i had to pay other provider for internet services. Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 24, 2016 Reliance Communications Customer Care's response Dear Vinay, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||||
 4 Comments | |||||
Comments
They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (Call recording available). One month later, i got a bill with a different tariff plan for my terminated number. When i call the customercare asking this they will disconnect the call... Fraud management, fraud cutomercare.. Total fraud company
If you've been cheated by RCom please sign the online petition
https://www.change.org/p/trai-must-act-against-reliance-communications-for-duping-customers-during-their-4g-upgrade
Rcom 4G Fraud Billing Continues
Rcom Appellate Authority did not respond to multiple follow-ups.
However, RCom Fraud Bill Generation Team did generate another fake bill.
My latest email to Rcom Appellate,
Dear Appellate Authority,
Is this a joke?
Aug-Sep bill was for
15784 MB data for Rs. 7366.64
I had paid prior to billing Rs.3222
Reliance sales guy promises to sell Rs. 899 Wipod and continue service
1. 40 GB 999 plan was changed to 5GB post 5 GB 0.05Paise/10 KB
2. No refund for the Rs. 899 towards 4G Wipod refund was adjusted
3. 10 GB 1 month free data was not adjusted
Now an adjusted bill is sent asking for Rs.1831, what did you adjust?
Reliance owes me on all 3 counts. My bill ing would not have crossed Rs.999 and Rs. 300 Wipod cost credit should have been adjusted...
My bill should have been Rs.699, I've already paid Rs.3222.
Reliance needs to refund Rs. 2522
https://www.change.org/p/trai-must-act-against-reliance-communications-for-duping-customers-during-their-4g-upgrade
Rcom 4G Fraud Billing Continues
Rcom Appellate Authority did not respond to multiple follow-ups.
However, RCom Fraud Bill Generation Team did generate another fake bill.
My latest email to Rcom Appellate,
Dear Appellate Authority,
Is this a joke?
Aug-Sep bill was for
15784 MB data for Rs. 7366.64
I had paid prior to billing Rs.3222
Reliance sales guy promises to sell Rs. 899 Wipod and continue service
1. 40 GB 999 plan was changed to 5GB post 5 GB 0.05Paise/10 KB
2. No refund for the Rs. 899 towards 4G Wipod refund was adjusted
3. 10 GB 1 month free data was not adjusted
Now an adjusted bill is sent asking for Rs.1831, what did you adjust?
Reliance owes me on all 3 counts. My bill ing would not have crossed Rs.999 and Rs. 300 Wipod cost credit should have been adjusted...
My bill should have been Rs.699, I've already paid Rs.3222.
Reliance needs to refund Rs. 2522
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DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"