[Resolved]  Reliance Communications — Activation of isd facility without our request

Address:Chennai, Tamil Nadu, 600061

Reliance is notorious in activating services without customer's request and charging them silently. This is absolutely looting us.

I have suffered thrice already and recently (on-Sep-2016) got a similar issue. I got an SMS stating my "ISD facility has been activated upon my request".

I tried to call the customer care guys to update the issue. Unfortunately they have removed the option to talk to people. The damn machine recorded voice throwing options (which are mostly useless for a customer) without any one to talk to the customer care guy.

I have got similar issue on the same day to my cousin's number. So, it is the evidence that it is purely an intentionally created trouble.

I have the following experience and frustrations which I want to share.

1. They have removed the option to talk to a customer care executive.
2. They don't have any option to get the complaint number etc., as a proof that we have raised our issue.
3. After they have moved from CDMA to the GSM, the coverage issues, call drop issues have raised tremendously and reliance is simply don't care to deal with these things.
4. Reliance is now in competition with BSNL in providing substandard services and no customer care at all.
5. Am seriously thinking about leaving from Reliance network.
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May 9, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2016
Reliance Communications Customer Care's response
Dear Chandru,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications
Sep 30, 2016
Updated by ChandruVLR
Someone from the reliance end had called me and confirmed that this issue will be solved for sure. When I asked him "what if they can't?". He had asked me to call him at the same number from which he called me (+[protected] Chennai number I guess).

Till now I haven't yet got the sms stating the issue resolved. When I called that fellow at the said number, no one picked up the call. That bugger must be a cheat .

Worst thing is, I have got an another sms stating STD facility has been enabled.

Am damn sure that I would like to quit from these useless network.
Complaint comments 

Comments

Hi,
I have raised my complaint in the given number. Let me see, whether you guys are going to solve this.

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