[Resolved]  Reliance Communications — Activation of value added service i. N. Intelgamesub21 and deduction of balance without my request or seeking my permission

Address:

400710

On 26 Nov 2016 at 18:27 hrs I received a message on my reliance mobile " You have been successfully subscribed to INTELGAMESUB21 service for 7 days." And the money was deducted from talk time balance. However, i had not requested for any such subscription nor i was asked by the company to activate such service on my phone. Hence this is one kind of fraud with the customer. when i contacted on the customer care number 198, i was informed that the service has been unsubscribed but balance which had been deducted can not be refunded. This is the case where someone from the company at any level cheating the customer by deducting there money for services which are neither requested nor required by the customers.