[Resolved] Reliance Communications — Amount deduction

Raj1001

Address:

New Delhi, Delhi, 110038

Hi,

My number is [protected]. My balance was deducted on 11-apr-2016 i already launched complain regarding same to customer care they said your balance deducted by mistake you will receive your balance within 24 hours but i did not get any response for 72 hours so i contacted again to customer care and asked for details but they didn't resolve my issue while they have harassed me by transferring call here and there.
But still my issue has been pending and customer care blocked my number to receive my call.
Customer care said to me your amount has been deducted due to over uses of gprs but still my gprs promo balance is 2.19mb available.
Please kindly help me to get my balance return back.
I received call from company side but still not receive payment

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Oct 15, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

May 02, 2016

Updated by Raj1001 my complain still not resolved

Verified Support

May 04, 2016

Reliance Communications Customer Care's response Dear Raj,

Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 09:00 AM tomorrow.

Regards,
Reliance Communications

Verified Support

May 05, 2016

Reliance Communications Customer Care's response Dear Raj,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary benefits has been posted to your account. Thank you!

Cheers,
Reliance Communications