[Resolved]  Reliance Communications — Backtracking and cheating the customers

Address:

Bangalore, Karnataka

Reliance Netconnect at its mischief again, This time before recharging for my reliance netconnect broad band connection, I called up customer care on 2nd february in the morning for tariffs and offers. The executive asked me to opt for Rs.1, 300/- in which I will enjoy 15 GB unlimited + 3 Gb extra (which is also available on the website of the company) http://myservices.relianceada.com/ImplWLSStoreOnlineRechargeAction.do Subsequently, I recharged online for Rs.1, 300/- and got 15 GB, however I was deprived of 3 GB extra which is mentioned on their website and also mentioned by the Reliance company executive. Therefor I called up customer care :[protected] for my additional benefit. The executive tried to mislead me by saying that offer is only for those who recharge for Rs.1, 299/-. I reminded him about what is mentioned on his website. He was force to eat back his words and registered my complaint : No.[protected] dated 2nd February 2014. Subsequently, I have been calling customer care and finding about the status about my complaint. First the executives take their own time in making me wait on calls and later they come out with misleading answers. I took a try today morning, I was told by the executive that I am not eligible for any such plan which made me get wild. I warned the lady that they cannot take customers for granted and I will initiate legal action by dragging them to court for cheating the customers. The lady at the other end, showing no signs of fear asked me to go ahead exhibiting no respect for Indian law or judiciary. The Reliance netconnect has caused breach of trust, cheating customers by showing attractive schemes on their website and later backtracking on their given offers and plans. They have caused harassment to me by asking me to call repeatedly and making me wait for long time on calls and not giving convincing answers. One executive went to extent of mentioning that I have not even recharged on 2nd February 2014. (Receipt of online payment enclosed below) I faced similar situation last month (copy of last month complaint is below): I similarly made repeated calls, however they credited only one GB instead of two GB which is clearly mentioned on their website and displayed even today. During conversation today, I reminded the executive about last month's balance, she quickly retorted that my validity is over and I should have demanded last month itself. Is it my mistake? Do not hoodwink or take customers for granted, otherwise I will have to take legal help for harassing, cheating. Every Service Provider is answerable before Judicary. Prakash Advocate. My Reliance Netconnect No: [protected] Instant Pay - Receipt Thank you. Your Payment is successful. Please quote your receipt no for any queries relating to this transaction in future. Please note that this receipt is valid subject to the realisation of your payment. Receipt No AMIR49489119 Customer Name OM PRAKASH Relationship Number [protected] Subscriber Number [protected] Transaction Reference Number 57363076 Payment Date and Time 02/02/2014 20:38:21 Payment Amount (Rs.) 1300.0 Payment Towards Recharge Payment Mode Authorization Code MCND[protected] We are pleased to bring to you exciting offers as part of our Special Privilege, customer delight edition. Click here to enjoy various offers on your Reliance connection. Recharge for Rs.150 and get Rs.100 off on eBay India Your eBay India Gift Coupon Code is CB4SAR8QTR From: [protected]@outlook.com To: netconnect.[protected]@relianceada.com; [protected]@relianceada.com Subject: Complaint Date: Sat, 4 Jan 2014 13:23:39 +0530 Dear Sir, I had recharged for Rs.1, 099 dated 03/01/2014 at 11:00 A.M online. As per your website, If a Customer recharges for Rs.1, 099/-, it would get 10 GB + 2 GB extra. However I have received only 10 GB and other 2 GB has not been credited. I have called up customer care to lodge a complaint on 3/01/2014 itself, I was assured that the balance GB would be credited in my account within 24 hours after recharge. I have waited for 24 hours and found additional 2 GB not credited in my account. Therefore I called up customer care after 12 :00 Noon (04/01/2014) bringing to the notice. However the executive declined to provide me additional 2 GB stating that I am eligible only for only one GB and 2 GB is for other customers.. My complaint Number is :[protected] In your website (**attached below) clearly states that on recharge of Rs.800, 1, 099 & 1, 300, extra GB is offered to customers WITHOUT not conditions mentioned for selected Customers. However can the executive state that this offer is only for selected customers? . A customer cannot be hookwinked and therefore I want you to credit the balance of extra 2 GB to my account. My Net connect details : [protected] My Number : Name : Prakash Waiting for your reply. Prokassh Advocate Go to RCOM Home Instant Recharge NO image I would like to recharge: Reliance Subscriber Number : [protected] Customer Surname : PRAKASH http://myservices.relianceada.com/ImplWLSStoreOnlineRechargeAction.do Go to RCOM Home Instant Recharge NO image I would like to recharge: Reliance Subscriber Number : [protected] Customer Surname : PRAKASH I would like to recharge: HSD Data Vouchers Vouchers(Rs.) Admin Fee (Rs.) Benefit Valid for Note 98 87.21 1GB @Netconnect+ Speeds ; thereafter unlimited usage @ Netconnect speeds with validity of 2 day 2 Days NA 153 136.17 750 MB with 7 days validity. 7 Days NA 173 153.96 1GB with 7 days validity. 7 Days NA 255 226.96 1GB data with 30 days validity. 30 Days NA 349 310.61 1.5GB data with 30 days validity. 30 Days NA 350 311.49 1.5GB data with 30 days validity. 30 Days NA 444 395.16 10 MB on HSD speeds, thereafter 5GB on 1x speeds with 30 day validity. 30 Days NA 449 399.60 2GB of Data usage with 30 days validity 30 Days NA 649 577.61 3GB data with 30 days validity. 30 Days NA 650 578.49 3GB data with 30 days validity. 30 Days NA 797 709.33 5GB of Data usage at Netconnect+ speed; thereafter unlimited free usage at Netconnect speed till validity of this voucher 30 Days Recharge now to get additional 1024 MB of Data usage 800 712 5GB of Data usage at Netconnect+ speed; thereafter unlimited free usage at Netconnect speed till validity of this voucher 30 Days Recharge now to get additional 1024 MB of Data usage 849 755.61 6GB of Data usage with 30 days validity 30 Days Recharge now to get additional 1228 MB of Data usage 850 756.50 6GB of Data usage with 30 days validity 30 Days Recharge now to get additional 1228 MB of Data usage 1099 978.11 10GB fair usage @ Netconnect+ speeds; thereafter unlimited free usage @ Netconnect speeds with 30 days validity. 30 Days Recharge now to get additional 2048 MB of Data usage 1299 1156.11 15GB of Data usage at Netconnect+ speed; thereafter unlimited free usage at Netconnect speed till validity of this voucher 30 Days Recharge now to get additional 3072 MB of Data usage 1300 1157 15GB of Data usage at Netconnect+ speed; thereafter unlimited free usage at Netconnect speed till validity of this voucher 30 Days Recharge now to get additional 3072 MB of Data usage 1499 1334.1 12GB of Data usage with 90 days validity 90 Days Recharge now to get additional 2458 MB of Data usage 1500 1335 12GB of Data usage with 90 days validity 90 Days Recharge now to get additional 2458 MB of Data usage 2999 2669.1 30GB of Data usage with 180 days validity 180 Days Recharge now to get additional 6144 MB of Data usage 3000 2670 30GB of Data usage with 180 days validity 180 Days Recharge now to get additional 6144 MB of Data usage