[Resolved]  Reliance Communications — Balance Deduction

Address:	Kolkata, West Bengal
Website:	www.rcom.co.in/Rcom/personal/home/index.html

I had recharged my pre-paid GSM pack with Rs 111 on the 7th of September, 2015. I did not make much calls upto 10th of September, 2015, and my balance my close to around Rs 109 (approx.) On the 10th of September while making a call at around 8:00 pm, I got the pre-call message indicating that my pre-paid balance was very low (around Rs 6). I wondered why was my pre-paid balance was so low, since I had not made much calls. I called up the Reliance Customer Care and was told that Rs 100 was deducted from my talk time amount because of an international call made at [protected] at 3:20 pm on the 10th of September, 2015, and the call duration was of 115 seconds. I would like to mention that this number does not belong to any of my friends or family numbers, so there is no possibility that I would make such a call. Besides even if this number was dialed accidentally (say the keypad was not locked and suppose the phone was in my bag), I would like to indicate clearly that the phone was not on my hand or bag at that time, it was on a table, and no one had used it at that time. I was being told by Reliance Customer Care that no refund is possible. Kindly look into the matter, and please provide a refund. I can be reached at [protected]@gmail.com