[Resolved] Reliance Communications — Balance deduction from Mobile No [protected]

Babita Mandhana

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

I had a balance of Rs 91/- yesterday night i.e. on 4th July 2015. However when i wake up in the morning, it was showing as Rs 42/- only. I talked to Customer Care for several times from 8 am to 8 pm on 5th July, but no one was ready o even lodge a complain, which includes Mr. Devraj and Ms. Priyanka. However in the evening, Mr Akash lodges a complaint vide Complaint No[protected], but dont know what complaint he lodged. Still my balance has not credited. Moreover, I had net Pack, but today as soon as I am using Net, my balance is deducting. This is not the first time. Earlier also so many times, my balance had been reduced. Should I change my operator?

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Nov 1, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2015

Reliance Communications Customer Care's response Dear Babita,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Jul 12, 2015

Reliance Communications Customer Care's response Dear Babita,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications