[Resolved]  Reliance Communications — Bill dispute on wi pod mini

Address:

Kozhikode, Kerala, 673571

I'm sorry to say that your Wi-Pod is the worst device I've ever used to access internet. Unfortunately, I took that device by retailer's advice. And I had tried 4-5 devices to get connected with internet but all of them are faulty. Finally retailer advised me to submit the connection with full refund and I did submit my fourth device on 24th Nov 2015. I just stunned to see your bill on 27th Nov 2015 that you 've sent me for usage, which is ridiculous. I know that you are calculating the bill amount on prorated basis, but don't expect customer to pay your bill when he's not only used your services but also messed up with your hardware/device.

I've clearly mentioned this issue whenever I receive a call from your customer care number. Yet you are not listening to what customer says and you are just pushing customer to pay the bill 'YOU' generated using your system and not on what customer received out of your service. Now on, Please do not make any service calls to my number related to this stupid device/connection

Attached is the bills

1. Purchase bill with brand new device number that retailer handed over on the date of purchase on 16th Nov 2015

2. Submission bill with 4th device number after changing again and again on the date of submission on 24th Nov. 2015.

I've lost 7 days work from home provision, I'd to mark my leave for 7 days and total mess up for changing devices four times by travelling between outlet and home which is around 18 kms away.


Thanks!

BINITH

Number was - [protected]

[protected]@yahoo.com