[Resolved]  Reliance Communications — Bill Payment deducted from my bank account but Rcom is saying bill not paid

Address:

Faridabad, Haryana

I am using Reliance Broadband service from last 3 years. My Subscriber ID[protected]. I have done online transaction for my Reliance bill payment on 16th Dec. Amount is deducted from my bank account and submitted to RCL POS agent post that immediately i got time out from RCL website. So i didn't received bill payment transaction ID from RCL. I have transaction ID between my bank and RCL POS which is captured in my bank account statement and same is shared with RCL executives. Every time i open the complaint ticket and RCL customer care close the same without any resolution by saying that they need scan copy of payment proof which i have already provided as email attachment. I want to understand where that amount gone which is deducted from my bank account???? My banker is saying that amount is deposited to RCL POS. RCL is telling lie that they have not received any payment. I don't know on what basis they are saying. Have they checked with their POS agent or billdesk who so ever. I want my money back. RCL has given me one more hit by sending bill for next month with double amount with penalty for the non payment of last month bill due to bill payment issue of last month for which i have mentioned the details above. I don't know why this organization is not willing to keep their customer satisfied and always encouraging their staff to frustrate the customer so that he/she can live RCL services soon. I hope RCL don't want to grow. Please suggest me how i can get this issue resolved. This is severely an mental torture. Regards, Niraj