[Resolved]  Reliance Communications — Billing and payment issue for the services not utilized

Address:Chennai, Tamil Nadu, 600117
Website:Reliance communication

I was using the no.: [protected] and stopped using the same with a due notice to our customer service to disconnect the number.

The reason was i was using the plan of 5gb quota plan with unlimited access. However during the conversion from gsm to sim the charges are not as per the plan and hence i had wrote to your customer service team that i am liable to pay only for the plan and the usage i utilized and requested them to reverse the bill suitably with the confirmation of disconnection.

I did receive any response for last three months and your team keep on adding the bills and sending the message on default payment issue.

Please look into this and treat your customers as business partner and not illiterates.

I am ready to pay inr 688/- as per my last usage and confirm here by not using your services after i notice your unfair dealings.

Please call me on [protected], if you really care for your customer and looking for solving the issue.

Regards,
A. Santhanaraman
Was this information helpful?
No (0)
Yes (0)
Nov 29, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2016
Reliance Communications Customer Care's response
Dear Santhanaraman,

We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest and update you with a best possible resolution. Thank you!

Regards,
Reliance Communications
Verified Support
Oct 27, 2016
Reliance Communications Customer Care's response
Dear Santhanaraman,

Our customer service team has informed us that your concerns have been addressed. Do let us know if there is anything else we can help you.

Regards,
Reliance Communications
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    22889
    Pending
    370
    Resolved
    12596
    Reliance Communications Phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    Reliance Communications Address
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    View all Reliance Communications contact information