[Resolved] Reliance Communications — Billing and payment issue for the services not utilized | |||||
I was using the no.: [protected] and stopped using the same with a due notice to our customer service to disconnect the number. The reason was i was using the plan of 5gb quota plan with unlimited access. However during the conversion from gsm to sim the charges are not as per the plan and hence i had wrote to your customer service team that i am liable to pay only for the plan and the usage i utilized and requested them to reverse the bill suitably with the confirmation of disconnection. I did receive any response for last three months and your team keep on adding the bills and sending the message on default payment issue. Please look into this and treat your customers as business partner and not illiterates. I am ready to pay inr 688/- as per my last usage and confirm here by not using your services after i notice your unfair dealings. Please call me on [protected], if you really care for your customer and looking for solving the issue. Regards, A. Santhanaraman Was this information helpful? | |||||
Nov 29, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Oct 25, 2016 Reliance Communications Customer Care's response Dear Santhanaraman, We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest and update you with a best possible resolution. Thank you! Regards, Reliance Communications Verified Support Oct 27, 2016 Reliance Communications Customer Care's response Dear Santhanaraman, Our customer service team has informed us that your concerns have been addressed. Do let us know if there is anything else we can help you. Regards, Reliance Communications | |||||
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