[Resolved] Reliance Communications — Billing

juzer911

from Ratlam, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 453331

Hello!
I want to lodge a complain about reliance communication.
I was using a 3G dongle for advance rental plan for ₹1350/- for three months.
After that three months they should have charges another ₹1350/- for next three months as advance rental plan for activation but instead they just billed me ₹1905/- extra so whats the point of having a advance rental plan then.
If I have opted for a advance rental plan for three months then my services should be barred after completion of three months but relaince just continued the plan and charged me ₹1905/-.
I didn't even get a intimation that your advance rental period is over and now you are being charged extra.
So my point is if relaince would have given me a intimation regarding this I would have paid another three months advance rental with no issues.
Now they are threatening me with legal notices.
I don't know what I have done wrong.
Please help.

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Nov 26, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Oct 23, 2016

Updated by juzer911 Account number:[protected]

Verified Support

Oct 24, 2016

Reliance Communications Customer Care's response Dear Juzer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Oct 25, 2016

Reliance Communications Customer Care's response Dear Customer,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications