Reliance Communications — Billing related Issues - Reliance Internet Connection

Address:

Chennai, Tamil Nadu

Hi, Reliance HSD No.[protected] I have used reliance net connect plus with the above HSD card number. I would like to inform you that i have faced lot of network issues and called up so many times to customer service calls starting from Jan 2014 - July 2014 related to network issues. It was never resolved from Reliance side and promptly bill will be generated from your side every month after so many calls also i never got waiver amount for any of the above mentioned months. Whenever i was connecting to the Reliance Netconnect it will never get connected and i have stopped using it longtime back. Whenever i have called up customer care for disconnecting the 'Reliance Netconnect' i got a strange answer from your customer service executive saying network is down call us later. It was never disconnected from Reliance side... Still now the problem has not been resolved and now i am getting a bill of Rs. 2391/- saying need to pay this money to avoid legal action under section of 406 & 415-E of IPC. Nowadays it has become a big mental stress for me A] Repeatedly i have sent mails to appellate authority [Bangalore & Chennai] it was an issue which was never resolved from Reliance side after repeated complaints from my side (Refer: Attachment mails to Appellate Authority [Karnataka/Tamilnadu]). I have been promised that the issue will get resolved within 5 days from your side. But for your kind information the issue has not been resolved and still it is in OPEN as of today. B] In relation with Reliance network for more than 5 years i have never defaulted my payment in the past. Even though there were lot of network issues from your side i have paid the amount from my side [Reasons being told from your side: Internet is down @ Anekal area, Network coverage issue, Account has been transferred to Varthur area, Up gradation to high speed internet etc.] C] As promised still service guys have not visited the location which is my current residence [June - July 2014]. But i will get many calls saying we will promise you that the issue will be resolved from our side @ the earliest. (Refer: Attachment mails to Appellate Authority [Karnataka/Tamilnadu]) D] Already i spoke to senior person from your side for a waiver [Request ID: T[protected]] but after that there was no response from your side. E] For a 5 year old customer this is the basic courtesy from your end by sending legal letter and till now i have promptly told whoever calls from your side saying i will pay whatever has been used from my end. I was expecting resolution from your end which has never happened till now. Please let me know the resolution for this... Expecting a positive reply from your side.