[Resolved] Reliance Communications — Broadband connection is not working for 5 days | |||
For the past 5 days I haven't been getting any broadband net connection. I called customer care on (2/Feb/2016) and they said that they would rectify the problem within 24 hours. The problem is still not rectified. Net connection is not at all working. When I called customer care again on (3/Feb/2016), they said that they will again need another 24 hours. Now five days has elapsed and the problem is still not solved. Everyday I am calling customer care and they are saying the same thing. This is not at all acceptable. Please do something about this and I want immediate action to be taken against this. My user Id is[protected] Was this information helpful? | |||
Oct 15, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Feb 18, 2016 Reliance Communications Customer Care's response Dear Melvin, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||
 9 Comments | |||
Comments
Here is my number
[protected]
[protected]
Dear Melvin,
Thank you for providing the alternate contact details. We have arranged for a call back to address all your issues. Our officials will get in touch with you shortly.
Regards,
Reliance Communications
Thank you for providing the alternate contact details. We have arranged for a call back to address all your issues. Our officials will get in touch with you shortly.
Regards,
Reliance Communications
I am still waiting for a response from your officials.
So far I haven't got any calls yet
So far I haven't got any calls yet
For the past 10 days I haven't been getting any net connection. I called customer care so many times and they said that they would rectify the problem / some times they are telling that they are doing maintenance for the towers.The problem is still not rectified. Net connection is not at all working.
Everyday I am calling customer care and they are saying the same thing and getting irritating response / telling so many excuses and not at all customer support.
Please do something to rectify the problem, I have spend money for buying data, but not useful.
Data dongle no : [protected]
Complaint no :[protected]
Mob no: [protected] (Suresh VS, Palakkad, Kerala)
Everyday I am calling customer care and they are saying the same thing and getting irritating response / telling so many excuses and not at all customer support.
Please do something to rectify the problem, I have spend money for buying data, but not useful.
Data dongle no : [protected]
Complaint no :[protected]
Mob no: [protected] (Suresh VS, Palakkad, Kerala)
I called customer service again today and they said that the issue has been resolved.
But I am still not getting any net connection.
Please do something serious about this.
But I am still not getting any net connection.
Please do something serious about this.
Dear Suresh,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Thank you!
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Thank you!
Regards,
Reliance Communications
Dear Melvin,
We apologise for the delay in responding to your grievance. Our respective technical team is working towards resolving your concerns, we will keep you updated on the status of the same. We appreciate your patience.
Regards,
Reliance Communications
We apologise for the delay in responding to your grievance. Our respective technical team is working towards resolving your concerns, we will keep you updated on the status of the same. We appreciate your patience.
Regards,
Reliance Communications
Dear Melvin,
As per your discussion held with our team, we are working on your concerns. Our team will get back to you soon, with a best resolution. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.
Regards,
Reliance Communications
As per your discussion held with our team, we are working on your concerns. Our team will get back to you soon, with a best resolution. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.
Regards,
Reliance Communications
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications