[Resolved] Reliance Communications — Broadband connection not working[protected] | |||||
Subscriber no:[protected] I was told that ticket[protected] has been closed and new ticket[protected] has been opened .I dint got any confirmation call how can previous ticket be closed.Please reopen[protected] ticket. My internet problem is not resolved please reopen ticket. Today i spoken with bhalchandra jadhav customer executive and he could transfer my call to Floor supervisor mithun sonule ao i want to thank him though my problem is not resolved Yesterday on 24th Nov at 6:07 and 6:15 my call was taken by srujas gaikwad i had told him on call that my work is suffering and intensity of problem i am facing is higher still he dint transferred my call to floor supervisor . Today i confirmed with mithun sonule he told that there is no such process to be followed for transferring the call any body can request for that only hold time will be higher, for which i was ok . So effectively srujas took all the measures to ensure that my complain is not resolved and i should get the waiver(if internet is down for 3 days) 1. he dint arranged any call detail from technician sam can be confirmed from the comments against my call.Thus he ensured that my problem is not resolved 2. he dint given me number [protected] which he could had done to give me atleast proper contact point 3.he dint transferred my call to floor supervisor as he was supposed to do on customers request as per my understanding customer executive are supposed to resolve the problem and not to ensure that problem is not resolved Please raise a complain against srujas gaikwad and convey me the ticket number Please let me know if any other information required . All the given points can be identified from the call recordings. I was told that ticket[protected] has been closed and new ticket[protected] has been opened .I dint got any confirmation call how can previous ticket be closed.Please reopen[protected] ticket. My internet problem is not resolved please reopen ticket. Please do the need ful, not for complicating but for resolving my problem. Please raise request for waive of as my internet was down for 3 days Thanks jatashankar [protected]@yahoo.co.in [protected] Was this information helpful? | |||||
Jan 2, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Nov 28, 2016 Reliance Communications Customer Care's response Dear Shankar, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Nov 28, 2016 Reliance Communications Customer Care's response Dear Shankar, Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience. Regards, Reliance Communications | |||||
 2 Comments | |||||
Comments
no executive has visited yet. today is 9th day without internet .I don't know what iam supposed to do now
Reply
Thank you team for making my internet connection working.Please help me to great waiver as my net connection was not working from 21st Nov to today evening 29th Nov (all together 8 days)
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