[Resolved] Reliance Communications — Broadband not working | |||||
My name is Jaydev and my Relience Broadnet use id is[protected] my net is not working since last 5 days and I complain about this many times they automatically close my complaint without any resolution and telling me that our technician will come and fix issue, nobody telling what's is problem and I am not using any router and directly connect cable to my laptop and i also try to connect cable to other laptops but problem is same, no one is solving this issue and there is no any response from company my last two complain id is[protected] and[protected] and many more complain id which they close automatically without any solution. Was this information helpful? | |||||
Nov 6, 2015 Complaint marked as Resolved it takes too long for resolution, Overall process for resolution takes long time for technical issue.customer need to register lots of complaints about issue so overall process is very slow. Reliance Communications customer support has been notified about the posted complaint. Verified Support Oct 18, 2015 Reliance Communications Customer Care's response Dear Jay, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Oct 20, 2015 Reliance Communications Customer Care's response Dear Jay, Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience. Regards, Reliance Communications | |||||
 1 Comment | |||||
Comments
Ok but main problem is that I don't have Internet access total 16 days of this month so I think that's reason I lost my patience so now Company should resolve this issue because 16 days are plenty of time in this digital age hoping for favourable action to fix this issue.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.
Regards,
Reliance Communications