[Resolved]  Reliance Communications — Cheating case for providing less speed in internet dongle

Address:

Jammu, Jammu and Kashmir

Hi, I am a very frustrated customer of Reliance Communications. The company is a total cheat as it is selling the 3G dongles and 3G plans at very high rates and yet providing the internet speed of 2G services. The company is selling its plans with a promise to deliver internet speed upto 7.2 Mbps yet the max speed does not cross 150 Kbps during most part of the day.So I have to complete my tasks only at late night (Speed is bit better after midnight). This is causing huge inconvenience to me as I pay huge amount of Rs. 1200 per month for getting good services but eventually I end up calling to the call centres of this big and fraud company. It is causing a great mental agony to me as I have taken the connection for official use but I am not able to perform my duties due to this. I have called so many times to call centres yet no concrete action has been taken. I am bound to use this connection only as I had to arrange so many approvals in my company for getting this connection.Why the company is taking its customers so lightly? Instead of promising false max. speeds, Why the company is not promising the minimum threshold speed which will be always maintained during 24 hours of the day. My Reliance Dongle Number is : [protected] (Jammu and Kashmir Circle) Regards, Vineet Anand [protected]