[Resolved]  Reliance Communications — Cheating Customer care/Appellate / Social Media dept

Address:

Hyderabad, Andhra Pradesh

Data card number : [protected]
contact number : [protected]
Complaint reference number:[protected],[protected]
Date of complaint : 8th JULY 2015 onwards

AM GETTING INCORRECT INFORMATION & NO RESOLUTION FROM THREE OF YOUR DEPARTMENTS :
1. CUSTOMER CARE
2. APPELLATE AUTHORITY - AP
3. SOCIAL MEDIA - MUMBAI

DOES ANYONE FROM RELIANCE COMMUNICATIONS REALLY WANTS TO HELP THE CUSTOMER AND WANTS TO GIVE CORRECT INFORMATION?

1. Its been more than one month am not able to recharge my Reliance Data Card & not use it - Card number [protected] (both through online and through stores). It always shows error message while recharging - "Server down for maintenance error". No resolution yet for the same issue even after several complaints.
Few Complaint numbers for reference:-
[protected]
[protected]
2. Both Customer Care and Nodal officers wrongly close the complaints after few days saying the issue has been resolved without testing. They do this perhaps to avoid SLA breach. Nodal Officers are good for nothing. As a second level of contact, they are not able to provide the correct information and resolve the issue in time frame.
3. No clarity on refund / replacing the device from Nodal officers when they know the issue is not resolved. This shows unethical practices being carried out by Reliance Communications division.
4. Got a call from Reliance Mumbai Office - Social Media dept. The lady assured me the issue would be resolved in 2 days. Today i got a call from a lady from Mumbai. She told me my account is de-activated and I need to re-submit my documents at Reliance Stores.
Upon visiting reliance stores - my account Still shows Active.
The Call came from[protected] /[protected] I cant dial in to the number.

Please don't regret after wasting your money and time in Reliance Data Card. Avoid Reliance Data Cards, there are lot better options in the market.

My Contact number : [protected]
Attached Screenshot - error trying to recharge today