[Resolved] Reliance Communications — Complaint Against Reliance Telecom | |||
Dear Sir, MY number is [protected], I had been one of the customers of Reliance CDMA Services for long .From the last six months they deducted my balance from my prepaid mobile without any prior notice. They activated the services from their end and charged me for the same. I contacted Reliance Communications Customer Care, and requested them to look into the matter, but the results were same. Again and again I called them but they did not take any action. I was very upset with all of this. And I am one of the victims of Reliance Value Added Service.As soon as i make mobile Recharge.I start getting message shemaroo VAS activated, fum maza activated. from last 6 months i am suffering from unwanted vas services without my consent.Daily they are activating a vass services on my number, regularly i am calling to customer care to deaactivate the services and refund the money.I contacted Reliance Customer Care And they didn’t gave me Satisfactory Solution and refund ., Recently on 15 FEB 2014 they had deducted 16 rupees for caller tunes services.I had raise a complain against refund at reliance customer care and comlain number is SR[protected] but i didnt get the refund. they always saying you have activated these services, so we will not refund, it is not possible. I hope you will look into this matter And stop this scam by Reliance Telecom. Me as a Customer wants to get all my money back and want to stop these dedution for forever. Yours Faithfully, jitendra [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
To Reliance Communication,
Why not to know your RESOLUTION here over this forum itself?
Is this how RCom continuing to cheat its costumers still? I find so many VAS complaints on various complaint sites that I am to believe telco like RCom resort to such fraudulent means for easy money! Would RCom let us know, what steps it has taken to address this problem which is rampant?
I once was RCom customer. I had to surrender my connection because I faced such problems twice. Today I am happy with other operator. The new operator too once tried to cheat me but my complaint was listened and amount was reversed. After that for last 3 years there is absolutely no problem.
To Jitendra:
Following piece of information might be useful to you which I found on the internet:
"TRAI has come up with another set of services
to curb the widely prevalent practice of activating value added
services (VAS) without the consumer’s consent. Consumers can now
register complaint about wrongful
activation of value added services (VAS) like internet and caller tunes
on a new common number, 155223, for all operators."
And share your experience with your relatives and friends about RCom verbally and through email. Post the same on Facebook/Twitter so that you help others that they do not fall prey to cheat Telco like RCom.
Mangal.
Why not to know your RESOLUTION here over this forum itself?
Is this how RCom continuing to cheat its costumers still? I find so many VAS complaints on various complaint sites that I am to believe telco like RCom resort to such fraudulent means for easy money! Would RCom let us know, what steps it has taken to address this problem which is rampant?
I once was RCom customer. I had to surrender my connection because I faced such problems twice. Today I am happy with other operator. The new operator too once tried to cheat me but my complaint was listened and amount was reversed. After that for last 3 years there is absolutely no problem.
To Jitendra:
Following piece of information might be useful to you which I found on the internet:
"TRAI has come up with another set of services
to curb the widely prevalent practice of activating value added
services (VAS) without the consumer’s consent. Consumers can now
register complaint about wrongful
activation of value added services (VAS) like internet and caller tunes
on a new common number, 155223, for all operators."
And share your experience with your relatives and friends about RCom verbally and through email. Post the same on Facebook/Twitter so that you help others that they do not fall prey to cheat Telco like RCom.
Mangal.
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
To Jitendra:
We would love to see your version and description of the resolution provided by the RCom as claimed by the telco representative, This will help others who are facing such problems with the mobile operators.
If your problem has been resolved and if you believe, it was due to posting of grievance to this forums, you should visit such forums regularly and also at a time when you nave no problems to post. You might be of great help to some aggrieved ones by your suggestions.
Regards,
Mangal
We would love to see your version and description of the resolution provided by the RCom as claimed by the telco representative, This will help others who are facing such problems with the mobile operators.
If your problem has been resolved and if you believe, it was due to posting of grievance to this forums, you should visit such forums regularly and also at a time when you nave no problems to post. You might be of great help to some aggrieved ones by your suggestions.
Regards,
Mangal
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications