Reliance Communications — Complaint on Reliance communications 4G upgrade

Address:

Bangalore, Karnataka, 560015

Subject: Complaint on Reliance communications 4G upgrade
[protected][protected][protected][protected][protected]

My Reliance Net connect Plus CDMA No: [protected]

New Reliance communications 4G SIM No:[protected]


I have been using Reliance Net connect plus since more than 5 years. I was using reliance CDMA EVDO data card for the past 3 years.999 plan for (unlimited/ 40 GB). My Reliance Net connect Plus CDMA No: [protected].

On June/July month for every day I have got call from Reliance communications customer service regards of 4G Upgrade. Every time they were informed me that existing plan will be continued with the same 4G speed, for this we have to buy one WiPod device which offered by Reliance Communications, they charged me 1500/- for existing Reliance user.

Finally I accepted for 4G upgrade because of no changes in my existing plan. I have been forced to purchase 4G dongle for the worth of 1500 Rs and promised same plan even for 4G. There is no compensation for switching cost for losing the CDMA devise (which is Rs 1000) and i have bought Reliance 4G wipod for Rs 1500 again for continuing service.


On Aug 8 2016 Reliance 4G (ADAG) services have been launched and i am using 4G service, now suddenly they have interrupted Internet service saying that you have consumed 5 GB data, Hence we are disconnecting the internet, without informing me.Without any intimation plan changed, not even single mail notification.

As i had mentioned earlier which is switching from Reliance 3 to Reliance 4G they promised that old CDMA unlimited plan will continue as it is and you can use unlimited Data plan in 4G upgrade. Also, they said 10 GB free data they will provide, but they have slapped the bills on customers.

Thereby, i am requesting the concerned authorities to look into this matter which is a case of deceiving of loyal customers by Reliance communications by giving the false promises to retain the existing customers.

My objections & Allegations are:

1. Without my consent Reliance can’t fix the 4G data plan for me, i have not received any personal call from customer care addressing to me on this updating the plans

2. They have committed for unlimited old plan but changed within a week after commencement of 4G without informing the customer. Changing the data plans without my knowledge and overcharging

3. Due to upgrade to 4G, in the month of July there are 3 weeks interruption of internet services, I have requested for bill waiver and they agreed, but they have the July month bill for payment. Also, i have paid Rs 500 in the month of July 29 2016, which i should get cash back. Please give me total July month bill waiver along with credit of Rs 500

4. Even 4G is not better than previous Reliance 3 ( 2G unlimited Plan) but it is restricted to 5 GB for Rs 900, which is nothing but deceiving the Loyal customer in the name of 4G. I am reiterating that i am not going to pay single rupee beyond the monthly bill of Rs 999, you can approach the legal authorities.

5. I want compensation for scrapping CDMA device, misleading customer, any reimbursement for purchasing the Reliance 4G WiPod for Rs 1500, and causing inconvenience to me

If such kind of malpractices and frauds are not resolved amicably and compensate existing customers, I am ready to give up Reliance 4G and I will campaign against Reliance Communications 4G in all possible media especially Social Media. I am sure that i can cause the huge damage to the Reliance communications 4G customers, i i know several FB groups to campaign against Reliance 4G

I requested, GOI, Telecom Ministry, Consumer affairs and TRAI to look into this fraud and penalize them as per Telecom Regulations for misleading, misinterpreting, fraud, exhorabant charges, unethical practices etc.

With regards
Ravi Babu A
[protected]
adusumilli.[protected]@gmail.com