Reliance Communications — Complaint on Reliance communications 4G upgrade

Address:

Bangalore, Karnataka, 566040

Subject: Complaint on Reliance communications 4G upgrade
[protected][protected][protected][protected]...

My Reliance Pro 3 Dongle No: [protected]


I have been using Reliance Net connect plus since more than 5 years.
From Mar 2011 to June 2015 i was using Netconnect+ ([protected]) with 599/- Plan (5GB Day & 5 GB night)
Then cancelled the Netconnect+ dongle and moved to Reliance Pro 3 with Plan was 550/- (5 GB Day & 5 GB Night) from June 2015

During the month of June month I have got call from Reliance communications customer service regards of 4G Upgrade. Every time they were informed me that existing plan will be continued with the same 4G speed, for this we have to buy one WiPod device which offered by Reliance Communications, they charged me 899/- for existing Reliance user.

Finally I accepted for 4G upgrade because of no changes in my existing plan. I have been forced to purchase 4G dongle for the worth of 899/- Rs and promised same plan even for 4G. There is no compensation for switching cost for losing the CDMA devise (which is Rs 1500) and i have bought Reliance 4G wipod for Rs 899 again for continuing service.

Initially they promised it will get actviate from July 1st, then July 15th, then Aug 1st and finally Aug 8th it got activated. HUH!!!

On Aug 8 2016 Reliance 4G (ADAG) services have been launched and i am using 4G service, now suddenly they have interrupted Internet service saying that you have consumed 3 GB data, Hence we are disconnecting the internet, without informing me. Without any intimation plan changed, not even single mail notification or call.

As i had mentioned earlier which is switching from Reliance 3 to Reliance 4G they promised that old CDMA unlimited plan will continue as it is and you can use unlimited Data plan in 4G upgrade. Also, they said 10 GB free data they will provide, but they have slapped the bills on customers.

I have the written statement from the Reliance Outlet on this issue.
I can attach all the details of bills, written statement provided by Reliance Outlet on this change

Thereby, i am requesting the concerned authorities to look into this matter which is a case of deceiving of loyal customers by Reliance communications by giving the false promises to retain the existing customers.

My objections & Allegations are:

1. Without my consent Reliance can’t fix the 4G data plan for me, i have not received any personal call from customer care addressing to me on this updating the plans

2. They have committed for same old plan but changed within a week after commencement of 4G without informing the customer. Changing the data plans without my knowledge and overcharging

3. Due to upgrade to 4G, in the month of July there are 3 weeks interruption of internet services & in June 1 week of interruption, I have requested for bill waiver and they agreed, but they have the July month bill for payment that too only 228/- . Also, i have paid Rs 1265/- (June & July) in the month of Aug 2016, which i should get cash back. Please give me total June & July month bill waiver along with credit of Rs 1265/- with retaining the same old plan

5. I want compensation for the frustration i faced from the POOR cstomer service and for scrapping CDMA device, misleading customer, any reimbursement for purchasing the Reliance 4G WiPod for Rs 899, and causing inconvenience to me

If such kind of malpractices and frauds are not resolved amicably and compensate existing customers, I am ready to give up Reliance 4G and I will campaign against Reliance Communications 4G in all possible media especially Social Media. I am sure that i can cause the huge damage to the Reliance communications 4G customers, i know several FB groups to campaign against Reliance 4G

I requested, GOI, Telecom Ministry, Consumer affairs and TRAI to look into this fraud and penalize them as per Telecom Regulations for misleading, misinterpreting, fraud, exhorabant charges, unethical practices etc.

Also if am not getting any call on this in next 1 day, i'm going to lodge a direct compliant against Reliance Comunications on Monday (29th AUg 2016)

With regards
Ravishekhar Y
[protected]
ravi.[protected]@gmail.com