[Resolved]  Reliance Communications — Complaint regarding reliance no. [protected]

Address:

New Delhi, Delhi

This is to bring to your urgent attention. I haven't received any response yet on the below complaint. I contacted your help desk many times, my complaint #[protected] registered on 23rd march is not resolved till date.

This is a complaint about reliance no. [protected]. I called reliance customer service center but it seems representatives are not trained to provide complete/correct information to customers!!!

I bought this cdma wi-fi portal last year from delhi. I was told that it will work fine while roaming and it was working fine till last month. However, issues have cropped up almost 40 days back where i am unable to use it.
I needed internet access urgently for a business requirement and tried using your wi-fi dongle in rohtak (Haryana), which didn’t work!!! This resulted in a business loss to me!!! (All thanks to reliance).

When i contacted customer service center, the only thing representative kept repeating was: cdma service is being shut down in rohtak, thus you need to switch to gsm (4g) dongle (Do i have to??? Isn't it the service provider’s responsibility).

Now, what i want your help to do is: upgrade my current reliance no. (Mentioned above) and ensure its up and running without any additional cost.