[Resolved] Reliance Communications — Customer Response | |||
I am Akhil Sharma. I recharged my mobile yesterday at 3:04 am, but I didn't receive the success message. The recharge was for 3g internet package (156rs) and the money is also deducted from my SBI internet banking account. I just received this message " Dear customer, your request cannot be processed. Please try again. We regret the inconvenience. Thank you reliance". How can I try again if my balance is already deducted. From PayTm, my mobile is recharged successfully, but my 3G balanced isn't increasing. How can recharge request couldn't be processed? I contacted customer care more than 10 times and every time I've received the same reply " Our server is down and we cannot retrieve your information. Please call again later in a couple of hours or in a few minutes". Some of the customer care executives even said that I should call them again, as they cannot solve my problem and the call will be transferred to another person. Really? Can't you even directly transfer my call? If you can't accept the recharge request, then refund my money or fill my balance. This is disgusting!!! Please refund my money which I paid you via SBI NETBANKING or recharge my mobile. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications