[Resolved]  Reliance Communications — Customer services and collection department is harassing me

Address:

Pune, Maharashtra

Hello Trai, I am writing this to you as a last resort. I hope I would get some help from your end. I started facing issues with my land line and broadband on 15th March 2015. I called up Reliance customer care and registered a complaint on 16th March, 2015. That was my first complaint. The reliance call center was facing system outage and thus they could not register any complaint whatsoever. I was asked to call after an hour or so. I called up later and this time the cue stretched to more than an hour. I disconnected the call and thought that I would call again the next day. I called again on 17th March and was able to talk to one of their useless customer care executive who placed a request for an engineer visit after the initial troubleshoot failed. The complaint number was[protected]. I waited for the engineer to visit me patiently. Nobody came until the next day and I called the center again on 18th March 2015. I was informed that the complaint was resolved. I was shocked to hear that. Anyways, they registered another complaint with the number[protected]. Still nobody came to fix the issue until the next day. I called reliance customer service again on 19th March. This time the customer care executive assured me that somebody would visit me before the day end. This never happened and I again called on 20th March when I was assured that somebody would visit my place in the next four hours and fix my issue. Till this time, I had suffered a loss of at least INR4000 on my billable as I am a freelancer and my clients' work was pending. I spent more than 6 - 8 hours on calls with your customer service people with no resolution whatsoever. Well, anyways, I had to go out of town for the weekend and I thought that may be by the time I come back some engineer would finally fix this. However this never happened. I came back and I again called your customer service on 23rd March 2015 and talked to another person who completely refused to understand my concern. This time, again another complaint with the number[protected] was raised and I was assured that they would fix it within the next 24 hours. I was loosing trust but I still agreed to wait another day. On 24th March 2015, I went to the market and bought a data card and another internet connection so as to stop suffering financial loss from my business and called your customer care and begged your customer care executive to please forgive me for being a reliance customer and disconnect my account. Another complaint number was generated.[protected]. They said that they would disconnect my connection within the next five days and that the equipment would be collected from my home. No points for guessing that again, nothing happened for another five days. However my punishments for choosing reliance was not ending anytime soon, it seems. I got a call from Reliance on 30th March 2015. This was a huge surprise because the lady at the other end said that there has been a huge server problem in my area and the connection would not come back on for another couple of months or so however, I should still stay with reliance. I could not make much sense in what she was saying and I again begged her to please disconnect my account collect the equipment and forgive me for choosing reliance. To which they said that they are processing my final disconnection request.The number for this was[protected]. I received a reliance monthly bill on 13th April, 2015 and got three reminder emails and two reminder calls asking me to make the payment for a service that I have not used. I have also got a couple of calls from people in reliance system asking me to continue being their customer. Before the final disconnection and collection of equipment, another bill for the month of May was generated. I received multiple payment reminder calls, emails and messages. I raised this issue with Akosha too and they are also following up but it does not seem to be getting anywhere at all. I would like to drag Reliance to court for the harassment they have put me through however it is all very very difficult as ISPs are out of consumer courts' supervision, it seems. I also sent a letter to Reliance head offices stating my issues and asking them to apologize and to settle all my bills however there has been no response.