[Resolved] Reliance Communications — Data Card activation delay

cveeraprasad

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

I bought a prepaid reliance data card with number - [protected] at Poorvika chromepet chennai on July 14th. I had submitted the xerox of my driving licence during the purchase and the televerification was done on July 20th - 11AM . But now iam unable to recharge online as it says the number is not existing. When I call the customer care[protected] they say they are unable to see my number in the database eventhough they can see that the televerification is done as positive. They are unable to give me the reason for this or the solution. Iam really frustrated with this delay . The customer care is merely washing the hands off saying some useless reasons

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Nov 7, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2015

Reliance Communications Customer Care's response Dear Veera,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Jul 26, 2015

Reliance Communications Customer Care's response Dear Veera,

Thank you for your contact details, our customer care will get in touch with you shortly.

Regards,
Reliance Communications

Verified Support

Aug 04, 2015

Reliance Communications Customer Care's response Dear Veera,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications