[Resolved]  Reliance Communications — deducted RS10 without doing anything, and cannot make call even after having a balance of RS38

Address:

Thiruvananthapuram, Kerala

name:sreemon s place:trivandrum number:[protected] I'm having a balance of 38rs and still i can't make a call, when ever i try to make a call ;they are saying that i don't have enough balance . This is happening for the 5th time.Each time i have to make a call to customer care, and last wednesday i took 10rs loan at 9:28 exactly, i haven't used that balance to call . next morning without even completing 8 hours of time my 10rs is deducted without any reason, when i contacted customer care, they told me to wait . i did waited for 2 hours and called them again, again they told me to call them after 1 hour as they are having server problem, i called them for the 3rd time and they said they need to have a look into it and possibly refund my money back . still now i didn't get anything . when i try to call customer care, call gets automatically disconnected . Right now, I CAN'T MAKE ANY CALLS WITH HAVING A BALANCE OF 38RS, and they took 12rs as repayment of loan which i haven't even used the loan amount. now i need my 10rs (taken loan, which i didn't used and took from me without doing anything) +12 rs ( took from me because of loan ) why should i pay 12rs as i didn't even used my loan amount which you took from me within 8 hours of time, why i can't make any calls while i'm having a balance of 38rs ? reliance is being scamming me since last 2 months this is the 5th time i'm having this problem, i don't have any other sim, i can't bear with this anymore.please resolve this problem and refund my money back.