[Resolved]  Reliance Communications — Deducting the balance and irresponsible response to complaint

I'm using Reliance mobile communication.The mobile main account balance at times get deducted without notification.Then we need to call to the customer care and at times gets very poor response from their side.Two days back I could not place calls even though my main balance was 14.56 Rupees.I called customer care and they said that they have registered the complaint but after a while the whole balance was gone.Now I have been calling them and asking the reason and they say that server is down and so issue cannot be identified.This has become a practice.The main balance was once deducted by saying that i used mobile data but my mobile was swtiched off.