[Resolved]  Reliance Communications — Deduction of Main a/c balance along with data balance while using Mobile Internet

Address:

Mumbai City, Maharashtra

Dear Sir, While useing Mobile Internet on Reliance GSM, Main account balance is deducted alongwith data balance, where only data balance should be deducted. Today i.e. 01.10.2014 at 02.00 PM also when i used mobile internet my data balance is reduced by 0.22 MB and Rs.5.50 charged from Main Account Balance simultaneously. I checked my main account balance and data balance before starting mobile internet which was as under : Main A/c Balance : Rs.38.810 (Before using Mobile Internet) Data Balance : 0.66 MB (Before Using Mobile Internet) and AFTER USING MOBILE INTERNET : Main A/c Balance : Rs.33.310 (i.e. reduced by Rs.5.50) Data Balance : 0.44 MB (i.e. reduced by 0.22 MB) i.e. both the balance has been reduced where as it should be charged only from my Data Balance. Kindly reverse my main account balance and rectify the issue at your end to avoid recurrence of the same. Regards, Yateendra Jain Kindly look into the issue Note: Forwarded message attached -- Original Message -- From: "ysjn"[protected]@rediffmail.com To: "rcomappellateauthority.mumbai"rcomappellateauthority.[protected]@relianceada.co...⇄ "customercare"[protected]@relianceada.com Subject: Main Balance deducted alongwith data balance Dear Sir, I am using reliance gsm sim with no. [protected], While using mobile internet on my device on 27.09.2014, 28.09.2014 and 30.009.2014 balance was deducted from my main balance, along with data balance, i.e. while using internet, both data balance as well as main account balance (talk time) was deducted, details are as under : Date Mobile Internet Balance deducted (Usage) from Main A/c Bal 28.09.14 80 MB Rs.65.00 30.09.14 1.2 MB Rs.6.00 Kindly rectify the issue and reverse the wrongly deducted balance of Rs.71.00 to my main account balance. Yateendra Jain