Reliance Communications — Demand Letter even after paying the Dues.

Address:Chennai, Tamil Nadu

I had a Data Card bearing no. [protected] from Reliance Communication and I had been paying the Monthy Rentals regularly. As the service was not good and I was not able to use the Internet I decided to change to other service provider. I had officially closed the above number with Request ID.[protected] and paid the out sanding of 608 Rs. Even after paying the dues and closing the number, I was getting the monthly bills for 2 months. Now I am getting threat letters from R. Venkatesan M.A, LLB Advocate Madras High Court on behalf of Reliance Communication saying they will initiate a Criminal and Civil proceedings for Non Payment of the Dues of Rs 1604. Below is the email R.VENKATESAN.M.A, LLB Advocate- Madras High Court To, Mr/M/s :RAJESHKUMAR G Sir/Madam, M/s. Reliance communications Ltd, # 6, Haddows Road, Nungambakkam, Chennai-600006 (hereinafter referred to as “ our client”) have instructed us to issue the following notice: Our client is engaged in the business of providing Telecommunication services to its subscribers. You had approached our client for availing the services provided by our client and on the basis of the information furnished by you and on execution of the requisite documents containing the terms and conditions, our client had issued you the mobile phone service by issuing a Reliance Mobile /Land Line (FWP) bearing No [protected] with corresponding account No.[protected] One of the important conditions specified by our client for providing the service was the payment of the bills raised by our client by the indicated date in the statement of account/bill in respect of the services availed by you. That towards the value of the services received by you from client, you are liable to pay a sum of Rs.1604to our client. However, having availed the services. You have not paid the said amount to our client and thus the said amounts continue to remain due and outstanding from you to our client. Our client has provided the mobile phone /FWP services to you on the assurances given by you that the bills would be promptly paid by you in respect of the services availed and that on the basis of such representation our client was induced into providing the mobile phone services, in respect of which the bills have been raised by our client. That your action of availing the services by misrepresentation and the fact that you have not paid the amounts due despite the various demands made by our client clearly discloses an intent on your part at the inception to defraud our client. That your action of availing the services provided by our client on inducement by misrepresentation and your further action of non-payment of the said charges dues payable to our client amounts to an offence of criminal breach of trust under Sections 415 E and 417 of Indian Penal Code. Please take notice that if you do not pay the said sum of Rs.1604 to my client within (3)days from the receipt of this notice, our client would be constrained to initiate appropriate legal proceedings, both civil and criminal against you by holding you responsible for the costs and consequences thereof Note: If you had already made the above payment before receipt of this notice, you may please kindly ignore this notice. R Venkatesan Advocate This is leading to Mental Torture and Harassment from both the Advocate and the Service Provider's part by sending threat letter.
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Dear Rajesh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Rajesh,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
Thank you...I hope it wont happen to any other customer again...
This is in reference to the email sent to me R Venkatesan on July 9th for Reliance data card No [protected] with corresponding account No.[protected].


On April 11th 2015 I had visited the Reliance showroom in Porur and had requested them to disconnect my connection with immediate effect. The showroom manager asked me to pay the unbilled amount (Bill attached) as well as give a written letter. I made the payment of INR.1100 through credit card and gave a written letter asking to disconnect the service immediately.

The reference number for my request for disconnection is[protected].

I kept following up with the Reliance customer service about by request and it was confirmed that they will disconnect my services ASAP and I do not have any dues pending.

I have not used the Reliance data card No [protected] since April 2015 and you can cross verify that.

After receiving your email I had visited the Reliance showroom at Porur on July 11th for clarification, the showroom manager confirmed that I had given a written request for disconnection after paying even the unbilled bill and it might have been the careless attitude of Reliance customer service that my connection was not disconnected. He promised to follow-up within 3 days and give me a resolution.

Yesterday (July 15th) I had called up the Porur Reliance showroom manager. His response was pathetic and he said that he did not have a solution and I had get in touch with the Reliance Haddows Road office for clarification.

Since I have clearly given a written letter for disconnection (request no[protected] after paying all my unbilled bills in April it is the responsibility of Reliance Communication Ltd to ensure that the request is completed which in this case was not done.

Now I cannot run pillar to post because of the error from Reliance Communication Ltd and I'm not liable to pay any bills after the April bill cycle.

I request you to respond to my email ASAP and also also send me the disconnection confirmation for Reliance data card No [protected].

If you need any clarification you can talk to the Porur showroom manager at [protected] or call me at [protected] or send an email to me.

Thanks
Shoban Babu.S

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