[Resolved]  Reliance Communications — Denial of service to reliance broadband customer of 6 years

Address:	Tiruvallur, Tamil Nadu, 600116
Website:	www.rcom.co.in

I have been a reliance broadband customer from 2010 onwards.
I had used Reliance netconnect + and now recently switched to Reliance Pro3.

I received a call from customer care executive two months back regarding your company changing from CDMA to GSM. I was told by them to purchase 4G Dongle from reliance store to continue using reliance services.

I CLEARLY TOLD THEM THAT IF RELIANCE CHANGES TO GSM THEN THE COMPANY MUST REPLACE THE DONGLES FOR EXISTING CUSTOMERS AND SHOULD NOT IN ANY CASE FORCE THEIR CUSTOMERS TO BUY A NEW DONGLE BY TELLING THEM TO PAY MONEY.

ITS COMPANY'S DECISION TO SWITCH TO GSM AND NOT THE CUSTOMER'S. SO I CANNOT BEAR THE EXPENSES FOR IT.

But in spite of this my internet service was blocked a week back citing the GSM change. THIS IS AGAINST CONSUMER RIGHTS.

I've raised a complaint to Reliance customer care[protected] which I was told is the customer care number for Reliance Pro3 customers) on 21.08.2016 at around 10. 45 AM and the first time I was rudely denied answer by putting my call on hold for nearly 20 minutes. I disconnected the call and again called from another mobile number and this time I made them take a complaint for denial of service and also my bill for last bill cycle (18th July to 17th August) be wavered for the no of days my Dongle stopped working (Complaint no [protected]). I also raised another complaint for reliance forcing me to switch to GSM (Complaint no [protected]).The name of Customer Service executive is Jemima.

I, hereby notify you that forcing a customer to pay money for company's expenses is not only wrong by conscience but also illegal and unlawful. So, take notice of this and RESUME MY INTERNET SERVICES BY REPLACING THE CURRENT CDMA DONGLE FREE OF COST, OR PROVIDE A NEW GSM DONGLE FREE OF COST AS ITS COMPANY'S POLICY TO SWITCH MODES AND NOT MY FAULT.