[Resolved]  Reliance Communications — Disconnection of my data card no [protected]

Address:	500009
Website:	RelianceCommunications

I'm extremely upset as i'm being billed wrongly for the past 3 months.

My dongle no is [protected] which i've been using for the past few years. On march 4th 2016 i paid the february bill at the karkhana reliance center and asked them to discontinue the account.

The service request no was[protected]. The call center people called me up and asked me the reason for discontinuing my connection and suggested i go in for another connection. I informed them i had no interest in continuing. However on 24th march i got a message saying that my request could not be processed.

I've surrendered my dongle, however i've been billed for march, april, may.. I called the customer care and raised the matter. I was told to make the payment and they told me they would update it in the system. I made the payment however i've been billed again for the month of june.

I want to know if this is the business strategy of reliance communication to keep billing the customer even after he/she discontinues the service and keep him forcibly as a customer.

I want my issue to be resolved, otherwise i plan to take legal action. If the bill is not waived off and i don't stop getting messages regarding the dongle i will ensure that strong action will be taken.

Regards,
Naina mohan
[protected]