Reliance Communications — Excess billing - data charges levied on me on purchase of new handset - [protected]

Address:

Coimbatore, Tamil Nadu

My Mobile no is [protected] and presently it has been debarred from making outgoing calls since 18.11.2013. I have purchased ZTE V 6700 Mobile from one of Reliance websotre at Coimbatore on 19 Oct 2013. Invoice No is [protected] On purchase they have ensured that 5 GB data is free for 5 months with the handset. They never told me to activate with customer care to use the free data. Sales person at the counter told me that you can use the data immediately, and I have started using the data since then. On fine morning of 18 Nov 2013, my outgoing, incoming all are barred, with out even a single intimation, that too when I was on roaming. But after receiving the bill, I came to know that the disconnection was due to excess billing. My bill amount is above Rs 3500, out of which Rs 2900 is only data charges. My credit limit is Rs 2200 and how the bill amount has exceeded the credit limit. There is no answer from reliance side for the excess billing. I tried to contact the customer care, they refused to register a complaint initially but after writing to Appellate authority, they have registered the complaint and the no is[protected]. They have closed the complaint with out resolving the issue and notified as the charges are genuine. I have requested several times but no reply from reliance side and from 19th Nov 2013 onward they have debarred my incoming calls also. Kindly do the needful to deduct the data charges from my bill. My complaint is not yet resolved instead they have closed the complaint as closed. I request to waiver off data charges from my mobile bill. My alternate contact no is [protected]