[Resolved]  Reliance Communications — Fake plans and services offered

Address:

New Delhi, Delhi

I have been using reliance number [protected] for last 6 months and didn't faced much issue before this scam happened from company. Sales team from Reliance called me up and offered that you can get a new sim as a privileged customer on paying 100rs. The plan they offered on new number was that Roaming would be free and inter calling on both numbers would be free with no limitations. I confirmed this again from the executive who came at my residence to deliver the sim. Again same thing was confirmed customer care team and they said yes inter calling is free as well as roaming. But when the bill has been raised surprising they have charged all the calls that were made between these two numbers which they claimed were free. Now I had a word with supervisor Atul from Reliance customer care team and he said yes they were suppose to be free but we need additional details such as dealer details and executive name all to file a complaint. I'm not sure where did this dealer and executive came in picture. It was a direct sales call from Reliance and executive was sent at my residential address so how can I confirm these things. When I said this then Mr. Atul simply hang up the call. This is worst service I have ever dealt. I would be further humiliating Reliance brand over all in media and social networking webiste about the fake services they are offering to customers.