[Resolved]  Reliance Communications — Illegal and Forceful deduction from Mobile A.C, No- [protected] - Pranab

Address:

Ahmedabad, Gujarat

Reliance number [protected] Sir, Ref. Complaint reg.Reliance GSM Mobile number [protected], Rs.1 and Rs.30 - deduction made on 24/04/15 and 25/04/15- SMS rec. Immediately Complaint made through Reliance stores, Shivaranjani, Ahmed bad whom I showed the SMS. It was assured the amount will be paid back within 24 hours. Reply received from custmer care - As per concerned dept no deduction is made, so - Problem is resolved. I opposed and send the details of SMS. Five correspondences were made. The only changes 4 times Complaint number and admitted ultimately that deduction was for VAS and Caller Tune for which I never sent any consent. They also denied to return the amount back - Why? - Not explained. I was tired because they were rounding me like a bull of a "Ghani". Then I sent them mail - I consider it as a illegal and forceful deduction from your part. Rs.31 is not a matter, I protest your policy and feel pity for this action which can not be expected from a renowned concern like Reliance Communication. But you should assure me no such deduction should be made from my Account in future. Then they replied that they found that Vas is active. and directed the procedure how to stop vas for which I never asked for.. Sir, I find in this page that same complaints are made by others. So I like to mention this case. According to me they should not only refund back Rs.31 to my Account, they should pay a penalty of Rs.1000/, so that such forceful illegal deduction will be stopped..I saved all the correspondences which are the proof how they make a customer a "Bull of a Ghani'. Please take action for such Hateful practice. Pranab Kumar DasGupta. Alternative Mobile No - [protected]