[Resolved]  Reliance Communications — Issue with a number converted to GSM Prepaid from postpaid

Address:

Bharuch, Gujarat

Dear Sir, This is to bring to your notice the problems I am facing with your service. My name is Vinaykumar Rai and I am a Reliance customer having number [protected]. My number had Reliance post paid connection and was later converted to GSM prepaid. On 18th August, 2014, I applied to convert my number from post paid to prepaid at nearest Reliance communication store i.e. Prachi Communication, FF 10, Shivam Complex, Opposite HDFC bank, Old National HIghway No.8 Station Road, Ankleshwar-393002. I was later told to pay an amount of Rs 600 to terminate my post paid account and convert my connection to prepaid. I duly paid the amount on 25th August, 2014. My post paid services were blocked within a few days and my prepaid services were not activated. Despite repeated visits and requests to the Reliance store (Prachi Communication), my prepaid service was not activated. My prepaid service was finally activated on 27th October, 2014 with the Reliance store(Prachi Communication) employees having no idea why the activation of my services was delayed for so long. This kind of services is unacceptable. But as if this was not enough, I started receiving threatening messages and calls on my alternate mobile number that I have a pending bill and if I don't pay it, there would be legal action on me and I would get a notice from the Lokadalat. The question is that when I was told on 25th August, 2014 that I am paying Rs. 600 to terminate my account, how can a bill be generated after it? Secondly, if I am being charged for that period, why were my services de activated ? Third, if my bill was not paid, how was my number converted to prepaid from post paid? As per my live chat with Mr. Nitin on 23rd November, 2014, the number would not be converted to prepaid from postpaid if I have a bill pending. I was tired of the threatening messages and so I decided to contact the Reliance communication number which in the messages I was receiving. The number was [protected]. When I called on the above number, I was shocked to hear a lady shouting at the top of her voice as soon as I told her my name as if she wanted a duel with me. Despite my repeated requests, she didn't lower down her voice as if she had some personal enmity with me. She definitely didn't answer any of my questions properly and even disconnected the call once. On calling her again and repeatedly asking her name, she told that she was Deepali Sharma. I very much doubt if she told me her correct name. I was shocked when she told me to pay Rs. 500 to settle this issue as if this was some sort of extortion. She told me that I wouldn't get my security deposit back if I didn't pay the amount and then shamelessly told that I would keep on receiving those messages warning me of legal action and also told me to be prepared for a notice from the court. You can check my billing history and I believe that would be enough for you to understand that a paying a few hundred rupees isn't an issue. But why should I pay anything for the services which I haven't used and weren't active and all the problem is either because of Reliance store or Reliance system! My concern was to find an amiable solution to this issue, but now my immediate concern is the customer service you provide. Reliance definitely needs to teach its employees how to treat the customers and how to talk with them. Executives like Deepali are a real disgrace to Reliance communications and I hope that after reading this mail you would teach her and all your employees how to behave with the customers. I had lost all my faith in Reliance services after this unwanted issue, but after talking to your executive, I don't think I would use any of the Reliance services ever in my life again. I have got a strong reason not to recommend Reliance services to any friend or relative and also a strong desire to persuade all my family members to stop using Reliance services. I can just hope that you would look into this issue and solve it out and may be reply to this mail if you actually care about your customers. Thanking you, From, An Agitated customer.