[Resolved]  Reliance Communications — Issue with Connection Termination - threatening with Section 406

Address:

Chennai, Tamil Nadu

Hi Sir, I had been using Reliance Netconnect+ for the last 4-5 years (HSD bearing No.[protected]; Account No.[protected]. In Aug of 2014 I had contacted Reliance customer Care and requested that my account be changed to Pre Paid. I was informed that I need to visit the Reliance store for this and submit ID and Address proofs. Since I was travelling out station quite frequently during that period and moreover had minimal usage of the Data Card, I requested that the connection be terminated and any outstanding at that time would be settled by me. I promptly made a payment of Rs. 561.80 which was that total bill amount at that time. I was informed that the connection would be terminated within 10-15 days. Subsequent to that I received a call from the Customer Care and was informed by a Representative that my connection would be changed to a Demo card that would be free for a period of 90 days and that this was done out of goodwill for customer retention. I was also told that post the 90 day period I could either choose to continue of terminate the connection. However even with this offer, I had very minimal to null usage of the Data card. If you would please verify my usage during the Aug'14 to Sep'14 period you would notice that my total usage was only around 44 MB. To my surprise however it appears that the change to Demo plan was not updated and I continued to receive Bills with late payments being charged since Aug'14. The total bill amount at this time is shown to be Rs 654. Im at a loss to explain how this could be a justified demand. I have talked to several Customer Care representative and to your often rude Collection agents explaining the situation. I even visited the Anna Nagar, Chennai Reliance outlet to sort this issue. Have been unable to get thru to Help desk Collection Support. Name Manoj, Cont No:[protected] even after several tries. In all my conversations I have maintained that I'm willing to pay the last bill amount which as around Rs (225 + 27.9 Taxes), excl the Late Payment, even though this was after I had requested for termination. I have now received a message threatening with IPC sections 406 & 415-E. I would really like someone to take a decision on the issue and help resolve, rather than giving me the run around. THIS HAS BEEN GIVING ME A LOT O[censored]NNECESSARY MENTAL STRESS AND I REQUEST THAT THE ISSUE IS LOOKED INTO APPROPRIATELY AND RESOLVED AT THE EARLIEST. THANKS. Rajkumar