[Resolved] Reliance Communications — Issue with ownership of number | |||||
Hi, This is Ravi Shanker Sharma from Delhi. I am using Reliance Gsm number [protected] since 2009. At the time of purchasing this sim card i had submitted my Photo and Id proof and happily started using this number. After this long ownership of this number i suddenly started facing network issues in 2015 and issues related to wrong deduction of balance . I keep calling on customer and i always get the response that our systems are on updation we won't be able to check the details. The same issue keep on arising every month because whenever my data pack get deactivate i don't get any information for that and my balance keeps on charging. Now i have purchased the new phone for which i need a nano sim card for which i have visited to reliance store based in New Delhi Kalkaji Market H block. After giving them the details they asked me to provide the documents for the new sim replacement but all of sudden the store executive told me that the number is not on my name and they will not be able to provide me the sim. I asked them who's fault is this being a loyal customer i asked them to check the recharge and call history of my number so that they can believe that number belongs to me but that was of no use and they asked me to port this number to any other service provider. Is this the right solution? This is completely non sense of the reliance store and their dealers who are miss using people Identity proofs for there benefits for which people like me are suffering. I need a new sim card of my number is there anyone who can help me in this. It's bin more then a week i am going thorough this mental harassment. I need compensation of 2000000 against this trauma. Was this information helpful? | |||||
Oct 14, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Nov 27, 2015 Reliance Communications Customer Care's response Dear Ravi, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||||
 2 Comments | |||||
Comments
I need a new sim card. The customer care of reliance communications is very poor. Today only i called them regarding the same issue there is quality barging on the calls of the contact center i don't know how the company is surviving. If people ask the reliance users to rate their after sales service they will rate it pathetic my calls was transferred to the senior you guys can't expect the words i heard from her she straight away said no we won't be able to help you in this case. I also use a Vodafone number but their customer service is far better then Reliance.Earlier i used to fight with my friends that reliance is better then any other company for using internet services but now i regret why i choose reliance and i will never ever ask anyone to go for it.
Reply
This is completely not acceptable. I got a call from a lady your team and they have asked me what exactly the issue was. I told her the issues but she was only in favor to resolve the network issue but anybody in your company is not bothered about the major issue of sim card replacement as mentioned in the previous complaint. Please tell me is that my fault if being a loyal customer i am using this number from 7 years and now when i asked for new sim card your store located in Kalkaji H block name Eagle Radios asked me to port this number to some other service provider because as per them this number [protected] is not registered under my name. At the time of purchase i have provided my documents my own photograph and Id proof but instead o[censored]sing that for my number if your dealer has used that some other number is that my fault. I am not denying you to provide the documents again but still there is no resolution what if my previous documents will be get misused by some who will be responsible for that is this the way your company deal with the customer's?? I NEED THE RESOLUTION WITH COMPENSATION.
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