Reliance Communications — Issues not solved for months

Address:

Thiruvananthapuram, Kerala

I currently use a Thunder1099 plan from Reliance Communication and my account number is[protected]. This is an extension of my previous complaint submitted on he 5th of July in this very forum itself. I have a list of issues with regards to the poor standards of Reliance Communications. They have not been resolved till date! I still have the following issues, 1. Even after paying the bill (for the period 10th July 2015 to 9th Jan2016), the connection is as sloppy as ever. If I have a working connection for a few minutes, i wont have a connection for the next so many minutes. This disconnects me from my online live transactions and causes a huge hindrance. 2. Since the 5th, I have placed numerous complaints with reliance regarding this issue. However, each complaint keeps getting closed without any proper rectification what-so-ever. Why does the complaint close without the issue being rectified? 3. I was not compensated for the 1 month there was no connection. Back in Jan-Feb 2015, the connection was not working at all, in fact i could not even obtain the reliance log-in page, such was the status of the connection during this period. i had paid for a full 6 months back in January. Every single complaint is available with Reliance Customer care as i had made numerous complaints back then and every time a customer service executive had stated a different reason for the non-working connection. I need a compensation for this issue and i have waited so long with no response from Reliance end. No response till today! This is also a complaint posted within this very forum. 4. My connection was disconnected on 27th June onwards without any prior notice or valid reason. I had already paid the bill for the period from 10th Jan 2015 up to 9th July 2015. Then why was my connection disconnected stating unpaid bills? I was in dire need of net access and so i was forced to pay the next bill as obtaining a new connection will require days for activation. I had to pay the bill for the period from 10th July 2015 to 9th Jan 2016 for the connection to work again. I need a valid compensation for the period of non-working connection from 27th June 2015 to 10th July 2016 for this issue as well. So far from everything i have had to deal with, i understand that, Reliance Communications does not value customers and customer service, instead all they value is the money. They do not provide maintenance of their network and they do not provide a good enough customer service experience. Just to inform everyone reading this complaint. I have to wait and pre-check if the connection works before submitting this complaint itself, because the connection disconnects very frequently. This issue had escalated for far too long.