Reliance Communications — Landline Wireless Phone Not Working Since 2 months !!! No Response From Reliance Communication !!! | |||
Our Phone 32930001 has stopped working since 24 Dec’ 2014 and for this we have given Complaint No[protected] dt: 29.12.14 to Ms.Geetha and she assuredus 4-5 days it will be solved and nothing happened, then again we given complaint on 5 Jan’2015, 8 Jan’ 2015 they said complaint is already registered and given 3-4 days but not solved. Then we personally visited 4 times Reliance showroom at 6 Haddows Road and met Ms.Banu every time. She also assured it will be Solved but nothing happened till today except our time & energy was wasted. Now you can imagine with this 32930001 free usage to reliance phone our whole business schedule hit and we had paid to other line and still you are collecting the monthly rent with taxes. How it can be possible.So we request you to please look into the matter and solved it, other wise we Can’t pay the rent of this one phone only, till it get solved by working. Apart from this, we have also sent the Email to "Reliance Appellate Authority" on 05-Feb-2015 and we got the reply stated below : ================================================================================ Dear Mr. Kankaria, This is with reference to your e-mail for Reliance FixedWirleine ( FWP ) number [protected]. We regret the inconvenience.Your complaint has been registered with service requestID[protected] on[protected] and it will be resolved within 05 days from the date complaint is registered. Also note that the invoice for the month of January is not yet prepared. Once the bill is generate, and you found any discrepancy, request you to write [protected]@relianceada.com.Assuring you of our best services always.Thank you for choosing Reliance. Regards, Appellate Authority Tamil Nadu ================================================================================ We have been Reliance customer for almost more than 7 years. We never faced any kind of problem till date, but this time since past 2 months so much difficulty we have been facing. Awaiting for the reply Regards., RAVINDRA KUMAR KANKARIA, 2-B, 2nd Floor, 56/1, Sadullah Street, T.Nagar, Chennai - 600 017. (M) [protected] (E) [protected]@yahoo.co.in Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hello Team,
We have received your feedback.
After almost 6 weeks, your team say you need to replace the instrument. The phone was dead and not working till date, its almost 2 months we have not utilized the service after the complaint was registered.
We have requested for the monthly rental waiver as the service request was logged and the query was not solved for almost 6 weeks.
The team say the rental cant be waived. How come your team can say that the rental cant be waived. we have not even utilized the service and the complaint was also register, it couldn't be solved from your end and your team is asking us to pay the rental.
We are ready to buy the new instrument unless and until the rental gets waived off.
You all need to understand we have been your customer for almost more than 8 years and we have never made the payment late.
Finally, these is the service we are getting it.
Please do the need full so that the issue gets resolved and we are ready to buy the new instrument.
Regards
Vikash
We have received your feedback.
After almost 6 weeks, your team say you need to replace the instrument. The phone was dead and not working till date, its almost 2 months we have not utilized the service after the complaint was registered.
We have requested for the monthly rental waiver as the service request was logged and the query was not solved for almost 6 weeks.
The team say the rental cant be waived. How come your team can say that the rental cant be waived. we have not even utilized the service and the complaint was also register, it couldn't be solved from your end and your team is asking us to pay the rental.
We are ready to buy the new instrument unless and until the rental gets waived off.
You all need to understand we have been your customer for almost more than 8 years and we have never made the payment late.
Finally, these is the service we are getting it.
Please do the need full so that the issue gets resolved and we are ready to buy the new instrument.
Regards
Vikash
Dear Vikash,
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
If you were really trying to contact me, then you could have taken the mobile number from the above trail mails.
Anyways, My number is [protected]
Regards.,
Vikash Kankaria
Anyways, My number is [protected]
Regards.,
Vikash Kankaria
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications