[Resolved]  Reliance Communications Limited — Without any request VAS are charged automatically

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Chennai, Tamil Nadu

Hi, I have noticed that my mom mobile number - Reliance Prepaid, some services like, Dialer tunes, missed call alert, mobile Internet, morning sloga's, etc are automatically activated and charged without any request. For the past 2 years, I am getting this irritating activity from reliance. Whenever I call customer care regarding this, they are speaking harshly saying that they are activated from our side, which we are not doing anything. As about 15 years of being reliance customer, I have lost about 5000 including both my mobile and Internet services, which is another tragedy because of connectivity, converting from Wireline to wireless internet. Here in this case, I hve raised request to deactivate my wireline connection and to return wire. None of the service person came to get back wires. After a year I got a call from customer care, since I dint return and dint pay a month bill, which I supposed to pay them while i return equipments, They have filed a case against me. I was in shock and was fighting against this for about 1 month and after I spoke with advocate, I have paid bill, which was highly arrested. This is very worst behavior, and I want reliance to pay for my loss. After being about long term relationship with Reliance I am going to disconnect all my reliance services.