Reliance Communications — Loss of 200 rupees due to misguided and confusing information given by reliance customer care executive and on reliance communication website

Address:

Panchkula, Haryana

A recharge of rupees 177/- for the 3G data usage on the mobile no. [protected] of reliance GSM was done successfully by using mobile app ''free charge'' on 23 June 15 Order id was FCVA[protected] According to the information on your website rcom.co.in the recharge of 177 will allow the user to use 3G data of 600MB + unlimited whatsapp and twitter and facebook data for a validity of 28 days repeat 28 days.. I suffered a loss of 200 rs due to confusing and misguided deed from your part .. On 11 jul 15 I recharged my phone with 200 rs talk time and this talk time was just gone like nothing as I was told by your customer care executives that you have used the data without data pack recharge.. I asked him that i have recharged my phone with data pack on 23 june. On which he replied that this voucher of 177 is valid for 21 days repeat 21 days only..but I thought that I still have 7 more days to use this data pack but it was already finished 16 July as per the information of customer care executive... But as on today (18 jul) also on your website it is showing that the 177 rupees voucher will be valid for 28 days. I don't think it is adviceable and necessary to send a copy of the page on which this information is displayed on your website as you can follow it better.. Though I have kept one for my further reference. This is the whole matter I thought to bring into the knowledge of the administrators of reliance. Now I just simply want to know what is the easiest possible way of getting my 200 rupees back.. Just by online complaining to you or by complaining about this misguided information i received from your customer care exeutives(16 July I talk to Mr. SUKHWINDER at 1532 from reliance who cut my phone after 13 minutes of talk mostly of which was just waiting from my side.. Then again I made a call to other executive for 34 mins who gave me this misleading information and transferred my call to his senior Mr LOVE KUMAR ) and confusing situation created for me as a user, in a consumer forum.. Or you want to throw the ball in my court and blame me again by more misguiding and confusing statements, and then create more exhausted situation to me. With all due regards I want to add that this will make me stronger to get my hard earned money back. This is for your information and quick necessary action please.