Reliance Communications — Loss of prepaid balance

Address:

Ahmedabad, Gujarat

Dear sir, I am Neeraj Negi (owning Reliance cdma prepaid mobile no. [protected]), a faithful client of Reliance CDMA for previous six years. On 24th and 25th feb, i received three sms from its service number RM-651234 informing me that my Rs. 46 (one India plan) would expire on 26th feb. Since i schedule my tariff recharges as per the alerts provided by that service number, i was satisfied that my next tariff recharge (of one India plan) would be due on 27th feb. However, on 25th, all my calls were charged at non-discounted rates. I called up customer care executive Mr. Mimoh at 11.00 pm on 25th informing this. He told me that my plan had expired on 24th and that their service number (RM-651234) does not send such alert messages for plan expiry. However, I am having those three messages alerting me the same (screenshots attached). I request you to kindly pursue the company to refund the overcharged amount applying the discounted rates on 25th feb which I was entitled to due to miscommunication from their service number. Thanking you in anticipation of a positive and quick response.