[Resolved] Reliance Communications — MNP Request cancel & Force to pay other bill who resided my address in past as Rented | |||
Need you help for below mail issue. I am continues follow up form 1-Aug-2015 but they reply proper manner & said you first name & address was same from fraud person then you need to pay the bill how has resided this address before feb 2012. Problem: As per appeal authority / document verify team my number [protected] MNP request reject (POI) due to First letter of name & address was same unpaid bill Mr Puneet Prasar i.e month of November 2011. He was reside same address as rented before Feb 2012. After Feb 2012 I have purchased this FLAT. Why I am responsible that bill because I don’t know who has stay there before Feb 2012 because I have purchased that flat Feb 2012 and applied new Electricity connection my name. I don’t know who had resided there before. You have clear check my electricity bill when Its was installed against my name March 2012 For your information: As per customer care executive & appeal authority team multiple team members requested visit nearest reliance outlet or where you submit the document they will help on this. When I have went Dhruv Enterprises Malviya Nagar Delhi outlet they said, Please contact appeal authority team they will help. In here every team move the ball other team. They said that your first name same you need to pay. CAN ANYONE tell How can match ID with NAME only. I believe you able to view to whom I talked at 9:45 AM[protected] Note: I believe you will able to view to whom I have spoken and how many times & what discussed on recorded call. I got call MR deepak (15/16 Sept 2015) from your end they said Please change you proof of ID for this number then your MNP possible or call me tomorrow will solve your issue permanent & close request at your end. They close request at your end with taking confirmation for customer. Is there any meaning raise complaint If close without taking confirmation. Thanks & Regards Puneet Dhawan M:[protected] Was this information helpful? | |||
Oct 9, 2015 Complaint marked as Resolved This is for you information my issue yet not resolved
Issu:MNP Request cancel & Force to pay other bill who resided my address in past as Rented Verified Support Sep 19, 2015 Reliance Communications Customer Care's response Dear Puneet, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Oct 01, 2015 Reliance Communications Customer Care's response Dear Puneet, Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience. Regards, Reliance Communications | |||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
As per last discussion, I want to know that when my POI issue will be solved with other name & able to do INP/MNP (CDMA to GSM). Why you guys check only first name in POI.
For your inforamtion identity mean Full name (fisrt + sur name), DOB, Father Name, photo etc..
BR// Puneet Dhawan