Reliance Communications — My Balance issues against mobile no: [protected]

Address:

New Delhi, Delhi

Dear Sir/Madam, I would like to bring this for your kind notification that I am using Reliance CDMA prepaid connection since long time. My mobile no is [protected]. I really disappointed my account balance, please refund my money back immediately. I recharged amount of Rs.220/- on 25th December, 2014 and also 17th Feb, 2015. I didn't speak that much amount in between to anyone and I certainly found that my balance was showing ZERO on 27.02.2015. Then I raised a call to your customer care on many occasions to know about my insufficient balance query and they have given a reply that we are not having more than 3 days details and also requested to provide me the expense sheet, they refused, and informed me as per our company policy, we are unable to provide you the same. You are requested to kindly inform me why are you not providing me the expense sheet? If it is the case, issue me in a written format so that I may proceed further legally. Now, you may transfer my previous recharged amount to my mobile number. I also confirm you that I recharged again Rs.220/- on 27.02.2015 that is showing in my balance account. Waiting for your reply. Regards, Arun Kumar