[Resolved]  Reliance Communications — My dongle no. [protected] has been terminated without my consent from 7 april 2016.

Address:

Mumbai City, Maharashtra

Sir, i am using your company device [protected] for last few years as pre paid after charging in every three months. last charge was on 12.1.2016 and again recharge on 7.4.2016 or on 8.4.2016 for rs. 299 from mob. no.[protected] from gupta communication, general ganj. mathura. i live in mathura(u.p.). but on using device on 17.4.2016 with my laptop, found that ' the connection was terminated by remote computer'. how can it be possible when i am using device and no consent given by me for my no. . i lodged complaint with [protected] on 18.4.2016 . after talking with mr. pawan and other lady in the evening, no result shown to me. further, i lodged complaint by email on rcomappellataauthority.[protected]@relianceeada.com on 18.4.2016 and another complaint on 19.4.2016 by email to datacard.[protected]@relianceada.com, even after few days expiry, no positive reply given to me. my request is that how can my device no. be terminated by your staff, when i am using the same. recharge date was within 3 months. my recharge amount of rs. 299 also not give me. after, your local mathura store enquiry, it is found that the action was done by your aligarh store executive. my device is in name - shobhit garg, mathura. I request you, please refund my recharge amount of rs. 299 and refund of dongle amount to me at the earliest. i am defence person and such type of harrasment by your staff is not tolerable and to payment me device amount and recharge amount to me only. your action on complaint is also not serious. please do the needful to refund me full amount as i am not in a position to avail such company in future. also pay me damage amount for those days not to use nett by my device. thanking you ji.