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Reliance Communications

Reliance Communications — NetConnect+ plan not showing usage details at all.

Website:www.rcom.co.in

Hi,

My MDN is [protected] (CDMA USB internet dongle).

Last month, I had recharged my account with Rs 3001/- which was supposed to get me a benefit of 1 GB per month lifetime. Although I got the plan benefit, but I cannot check my usage details.

When I log on to http://myservices.relianceada.com/ to check the usage, it just shows "Main Balance (in MB) 0.25" and "Netconnect+ Balance (in MB)* 0.00" and "Netconnect+ Fair Usage Balance (in MB)* 0.00" and "Netconnect Balance (in MB)**" and nothing more.

I also tried sending an SMS "BBAL [protected]" to 53535, but that doesn't show the usage either.

I contacted customer service [protected]@relianceada.com with the issue, but they didn't fix it. They take too long respond and every time I remind them they keep responding back "the issue has been fixed" and no other details. I have been pursuing them since 12-Feb-2016 and still not getting a satisfactory response from them.
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Comments

Dear Himanshu,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Reply
Dear Himanshu,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number here using a PC: http://bit.ly/1cmd6ds so that we can successfully contact you to address your concerns.

Regards,
Reliance Communications
Reply
Hi,

You can call me on this number: [protected]

Thanks,
Himanshu
Reply
You didn't call me on the number I provided.

You didn't resolve the issue either.

What kind of a customer support is this ?
Reply
The issue still stands UNRESOLVED.

I have been sending you email reminders almost every day, but am not hearing back from you.

Every time you send me a message claiming that the issue has been fixed. But when I check, I find that it isn't fixed at all.

Are you really trying to help me ?

How long will it really take you to fix this ?

The least you can do is address the issue properly ?
Reply

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