[Resolved]  Reliance Communications — NetConnect + Threatning with IPC sections 406 and 415 E

Address:

Chennai, Tamil Nadu

Hi Sir, I am user of Reliance NetConnect+ user with HSD # [protected]. I was used for more than a year while travelling outside of chennai. When I was using near my home I hardly get the signal strength and raised a request to then it was working fine for months. All of sudden in the month of june and july 2014, I wouldn't able to connect, when I called customer care, they said I am not in the 14.7 mbps zone and I will not get the High speed data connectivity. Instead of poor connectivity, and no connectivity for more than 15 days due to technical issues in the Thoriapakam area in the month of June/July I have paid all the amount promptly as per the plan Rs.1000 per month. Even though I have reached reliance customer care many times and failed to get a prompt response on the network issues. I stopped using it on August 2014 after paying the July 2014 Bill and requested to terminate the connection immediately. They asked me visit nearest Reliance Store. I have visited Adyar Reliance Communications and informed them. As I have paid my last bill and they said It will take 15 days to terminate the connection(not sure why 15 days to terminate). This frustration Continues when I received a bill for August month as well and my connection still active. I have called Customer care many times and said, I am not using it and informed nearest reliance store with proof. Due to busy schedule of work, I couldn't make a visit for 2 months. Last month when I visited the Adyar Reliance Store, It is shut down. Later I was keep on getting calls and messages from the reliance, I got demand letter and now they are threatening with IPC sections 406 and 415 E to pay Rs. 2413/- and giving me lot of mental stress. Could you please help me to get resolve this. Thanks Lokesh