[Resolved]  Reliance Communications — No network since 12 dec 2015. No satisfactory reply from reliance customer care ranchi.

Address:Ranchi, Jharkhand, 834001

[protected] GSM prepaid reliance has No Network since 12 Dec 2015. This No. is registered with so many company also on email for the purpose of one time password. My email ids are not getting opened due to this problem since the password are sent on this no. only by the websites. I am facing problem since then. and Reliance has not taken any action. They have sent a message to upgrade from 2g to 3g. I am at Kolkata since 29 Jul 2015. I have visited the Reliance Head Office Ranchi on 23 jan 2016, but the customer care staff have just ride away saying it cannot be started. How? The company is upgrading the network then no. cannot be closed. Even Airtel has upgraded its network and not a single no. is closed except network disturbance.


Thanks.


Vinod Pandey
Email: [protected]@rediffmail.com
Was this information helpful?
No (0)
Yes (0)
Oct 19, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Feb 08, 2016
Reliance Communications Customer Care's response
Dear Vinod,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Complaint comments 

Comments

Dear Vinod,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear reliance communication,

Thank you for your reply. Please contact me on my email as specified above. As You have blocked my No. I don't have other contact. I was using that no. only everywhere whether in roaming or at home. Currently, I am in Kolkata and I don't have other contact except email.


Regards

Vinod Pandey
Dear Vinod,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number here using a PC: http://on.fb.me/1lrvkq7 so that we can successfully contact you to address your concerns.

Regards,
Reliance Communications
dear reliance comm.

contact me on email id :- [protected]@rediffmail.com. I told you that I am at kolkata now and only my family is at home. so write me my email id only. I understand your problem. now you solve my problem. just start my no. [protected] without giving excuses. I know that up-gradation of network does not means to terminate the connection. and I am not on fault. neither you information was sufficient to understand my action. now take action as soon as possible.


Redards
Vinod pandey
Dear Vinod,

Our customer service team has been continuously trying to get in touch with you on the above mentioned number, however, there was no response from your end. Hence, request you to share an alternate contact number or a preferable time to arrange the call back.

Cheers,
Reliance Communications
Why the Reliance don't have any reply or action?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    22889
    Pending
    370
    Resolved
    12596
    Reliance Communications Phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    Reliance Communications Address
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    View all Reliance Communications contact information