[Resolved]  Reliance Communications — Non furnishing of relevant proof on deduction of vas facility — exercised fraudulent practice and debited amount from mobile balance

Address:	700122
Website:	rcom.co.in

Date & Time of Incident : 30.09.15 at 18:51
Mobile No:[protected]

Dear Official,

On the date & time of incident mentioned above 2 Nos SMS was received (though seen on 04.10.15) in the above said mobile no that an amount of Rs.49 has been charged for VAS from my account and one another message had been intimated that Rs.3 has been charged for VAS.

Above message had seen by myself after 4 days and immediately called RCOM Customer Care for getting clarification for such deduction.But they could not provide any information on that due their server problem and asked myself to call after 2 hours on that same day.Self talked accordingly but reply from customer care was same.Fews days after self called again on this issue and they told after 3 days they can not see any details from their available system.I have requested to give a complain number on this but they refused to provide the same.Again this week called RCOM Customer details but they could not provide any details for Rs.52 deduction.However they told no such VAS is activated in that number.Then self had asked the reason/process for deduction of that amount.Self had requested if they don't provide the deduction details then the same amount should have been refunded to the above mentioned mobile account ans asked to provide the complaint number of the said complaint but again they refused to provide the number.

Now from this it is clear RCOM is not showing any transparency to resolve this issue.

Hence it is requested for your kind intervention to have credit of Rs.52/- which was deducted fraudulently.

Yours faithfully,

Suman Dutta
M:[protected]