[Resolved]  Reliance Communications — Non receipt of 4g wi-pod ordered on 10 jun 16

Address:600046
Website:shop.rcom.co.in

1. I had reliance cdma wi-pod post paid device no [protected]. After recieving many messages from reliance ada i applied for 4g up gradation & ordered new 4g wi-pod device on shop. Rcom site on 10 jun 16, vide order no. Ulvdymgxr & invoice no.In037826. It was promised that device would be delivered within 10 days. Even after 18 days there is no information. All customer care numbers of reliance online shop are switched off. Their web page is not behaving properly i i am not able to login. 10-15 times i wrote on their chat box. They never came back. There appears to be some thing fishy. Compared to this the customer care services of newly launched jio (Reliance industries of mukesh ambani) is far more superior & sensitive to the customer needs.
2. I got a upgrade 4g gsm sim for existing cdma sim from rel communication but there is no information at all as to when it will get activated. No response from cutomer care or even in myservices link of reliance ada.
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Jul 1, 2016
Complaint marked as Resolved 
Reliance cutomer care called me n informed that cdma upgrade is taking time n likely in Jul end. So we have no choice but to wait. Thanks to consumer complaints.
Reliance Communications customer support has been notified about the posted complaint.
Complaint comments 

Comments

Many customers are facing similar issue in Chennai/TN from Reliance communication. The company is least bothered & no response at all.
Dear Mr. Nair,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Rel communication cutomer care,
You can contact me on my (customer friendly unlike yours) JIO mobile no. [protected]
Thanks
Dear Mr. Nair,

We are happy to affirm that the WiPod has been delivered to your registered mailing address. Thank you for using our services. Please feel free to write us at this link using a PC: http://bit.ly/1cmd6ds if you need any assistance in future. Have a great day ahead.

Regards,
Reliance Communications
Oh My god. The complaint got resolved in a day. That's amazing Reliance Care. Hats off to the Urgency you gave this matter.
The Wi-Pod device has been received just about one hour before. Reliance Communication never responded to all my earlier Calls/mail/chat etc but surprisingly within one day of raising the issue in this forum Its resolved partially. My Second issue raised is about 4G upgrade of my other CDMA Mobile no [protected] which is STILL UNRESOLVED. I request Reliance Communication to respod on that also. As I am out os station where CDMA network is not there, they can contact me on [protected].

Thanks to "Consumer Complaints" for taking up & helping in resolving the First issue.
Dear Mr. Nair,

We are happy to affirm that the aforementioned concern has been discussed & resolved to your satisfaction. Let us take this opportunity to assure you that we are always at your service and would love to assist again, if required.

Regards,
Reliance Communications
Now Reliance cutomer care called me and informed that CDMA upgrade will take some more time n likely by Jul end. The issue is closed
My sincere thanks to consumer complaints

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