Reliance Communications — Non working landline set handed over to the agency where is purchased not returning and refunding.

Address:Thane, Maharashtra, 401202

My phone no [protected] is bought in april and faulty (not getting charged or switch on) from june on wards. on july 9th the same is handed over to the agency from where it is bought for repairing/ or replacing.
The address of the firm is
Satmen world, reliance mobile store #7, opposite masjid vasai (w) dt. palghar 401202.
I have visited for the same 3 times but every time it is informed that it not ready.
The staff were very indifferent and also challenging why it is give there instead of given in some service center.
I am paying for the phone with out using. need to attend immediately or i am forced to cancel the phone connection. i never expected such
My name is c. pradeep kumar and my mobile no is [protected]
Email id [protected]@yahoo.com
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I have checked on this on 3rd of September with the agency and understood that no progress happen. I have submitted application to cancel this line as it given a lot of stress ( several times tried to connect with the agency, the phone was not attended also visited 2 times in last 1 month - No response given)
Not taken the delivery of the Land line set as it was not working.

It has been informed that they keep the line under suspension mode for a week and later terminate.

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